Privacy Policy

1. Who We Are

Flamingo Insights operates online panels and provides sample and fieldwork services to market research agencies and their clients across B2B, B2C, and Healthcare research segments in 33+ countries.

Contact for privacy matters: info@flamingoinsights.com

2. Information We Collect

Depending on the study, we may collect:

• Contact information (name, email address, phone number)
• Demographic information (age, gender, location, occupation)
• Professional/business information (for B2B studies)
• Health-related information you voluntarily provide in healthcare research studies, strictly limited to what is required for the specific study
• Technical information (IP address, browser type, device information) collected automatically when you access a survey link
• Survey responses and any other information you choose to provide during participation

We only collect information that is necessary for the specific research project you are invited to.

3. How We Use Information

We use the information collected to:

• Invite and qualify respondents for relevant research studies
• Administer and manage survey participation, including tracking completion, termination, and quota status
• Prevent fraud and duplicate/invalid survey entries
• Provide aggregated and anonymized research findings to our research agency clients
• Communicate with respondents about their participation, including support requests
• Comply with legal and regulatory obligations

We do not use respondent information for direct marketing purposes without separate consent.

4. How We Share Information

• Research clients and agencies: We share survey responses with the research agency/client who commissioned the study, typically in aggregated or de-identified form unless the study design requires otherwise and you have consented.
• Service providers: We may share information with vetted third-party vendors (survey platform providers, data hosting providers) who are contractually bound to protect your information and use it only for the purposes we specify.
• Legal requirements: We may disclose information if required by law, regulation, or valid legal process.

We do not sell respondent personal information to third parties.

5. Healthcare and Sensitive Data

For studies involving healthcare professionals or patients, any health-related information collected is used strictly for the purposes of the specific research study, handled with additional care, and is not disclosed beyond what is necessary for that study and its legitimate research purpose. Respondents are informed of the nature of data collection at the point of survey entry.

6. International Data Transfers

As a global panel provider operating across 33+ countries, information may be transferred to and processed in countries other than your country of residence. We take steps to ensure such transfers are conducted in a manner consistent with applicable data protection laws.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements, after which it is deleted or anonymized.

8. Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Withdraw consent to participate or to further use of your data
• Object to certain processing of your data

To exercise these rights, contact us at info@flamingoinsights.com.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed at individuals under 18 years of age (or the applicable age of majority in the respondent's jurisdiction), and we do not knowingly collect personal information from minors without appropriate consent mechanisms where required.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at: